Frequently Asked Questions

What is Impact & Co?

Impact & Co is an Australian‑based brand specialising in personalised leather accessories and bespoke gifting solutions, offering handcrafted items such as journals, travel sets, organisers, passport holders, keyrings, coasters and other premium leather goods.

What types of products do you offer?

Impact & Co offers a range of personalised leather and lifestyle accessories, including (but not limited to):

Genuine leather travel sets
Leather tray organisers
Leather passport holders
Leather luggage tags
Leather keyrings
Leather desk mousepads
Personalised hardcover journals
Leather phone covers
And more premium pieces designed for gifting or everyday use.

Can products be personalised?

Yes. We provide custom monogramming, hot foil stamping, debossing, and logo debossing options to personalise products for both individual gifting and corporate use.

Do you offer corporate or branded gifting solutions?

Yes. We offer tailored corporate gifting solutions, including customised products with logos or personalised branding suitable for teams, client gifts, and corporate events.

How do I place an order or request a quote for customised items?

Orders can be placed via the “Shop” section on our website. For bulk orders, you may contact us directly through the Contact Us form, call 0488 844 454, or email sales@impactandco.com.au.

What are your delivery, shipping and return policies?

Impact & Co has a separate Shipping Policy, Refund Policy page that explains delivery timelines, shipping fees, returns and exchanges — typically accessible from the site footer.

What materials are used in your products?

Products are crafted from Saffiano and premium leather materials with attention to quality, sustainability and longevity.

How long does customisation take?

Custom production times vary depending on the product and personalisation options chosen. For accurate timelines, you should contact our team directly before placing larger or corporate orders. (Typically noted on product pages or through direct enquiry.)

Do you offer live event monogramming?

Yes, we provide live event monogramming services, which are popular for corporate or special occasions.

Where are you located?

We are based in Port Macquarie but we service across Australia.

Minimum Order Quantity (MOQ) Overview

Order Type	Quantity Range	Notes
Retail	1–20 units (any combination)	Standard consumer pricing; suitable for gifting individuals or mixed purchases Ex. 2 passport holders + 3 keyrings + 5 coasters
Bulk / Boutique	20+ units of the same item	Corporate & branded pricing; volume discounts; customisation options Ex. 25 personalised passport holders (same SKU)
Mixed Large Orders	>20 units (mixed SKUs)	May be evaluated for boutique pricing depending on SKU breakdown Ex. 25 passport holders + 10 leather organisers

Live Event or Special Projects

For live event monogramming or special event services, pricing and MOQs are typically set per event and negotiated based on event size, custom requirements and duration.

For other inquiries

✔ Email sales@impactandco.com.au
✔ Call 0488 844 454
✔ Use the Contact Us form on our website and include:

Product(s) you’re interested in
Quantity needed
Customisation details (e.g., logo, name, foil colour)

This lets our team provide tailored quotes and lead times.

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